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Privacy and security

How we look after your data.

Our principles

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Role-based access, encrypted storage, and no permanent public URLs.

  • Every user sees only what their role permits — no exceptions.
  • Documents are stored in a private object store, never on a public URL.
  • Downloads use short-lived signed links that expire automatically.
  • All sensitive values (credentials, tokens) are encrypted at rest.
  • Every action is logged for audit with actor, timestamp, and resource.

Two-factor authentication

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Enable TOTP-based MFA for your account.

  • Go to Profile → Security to enable two-factor authentication.
  • Scan the QR code with your authenticator app (Google Authenticator, Authy, etc.).
  • Enter the 6-digit code to confirm enrolment.

Step-up verification

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Extra authentication for approvals and role changes.

  • Sensitive actions (refund approvals, role changes) require re-authentication.
  • You will be prompted for your authenticator code before the action completes.
  • This protects against stolen sessions being used for high-value operations.